HVAC Rentals Branch Manager - Chicago

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HVAC Rentals Branch Manager

Ideal Candidate will be located in Chicago, IL area

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC portfolio. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role 

If you are looking for a role that combines your technical skills and passion for customers, then we have a great opportunity for you. We are seeking an experienced, motivated HVAC Rentals Branch Manager for our Chicago location to plan and execute innovative solutions for customers across a large demographic area. This position is responsible for building a solutions-oriented team that can provide customers with the necessary service required to achieve monthly, quarterly and annual sales and profitability objectives.  

Key responsibilities:

• Establishes, assigns, and adjusts work methods and procedures to meet schedules using knowledge of capacities and capabilities of depot personnel 
• Ensures technician’s daily activities are scheduled 
• Performs regular depot audits to ensure quality equipment repair and testing. Communicate with Technicians regarding improvements or areas of concern 
• Oversite and manage to ensure timely and accurate depot purchasing, booking, invoicing, and collections processes. 
• Financial responsibilities include collecting quotes from vendors for parts or repair options and communication with Regional Leadership concerning “Best Fix Options.” 
• Ensures budgeting guidelines are met; prioritizes expenditures to stay within budget. 
• Assist sales department in the selection and application of proper equipment and accessories for complex rentals. 
• Provides technical support to the sales department, both at the depot and job site visits. 
• Engages directly with external customers and vendors when a conflict or issue occurs. 
• Coordinates with suppliers, contractors, engineers, and others concerning equipment operations or maintenance 
• Initiates measures to improve methods, equipment performance, and quality of work. 
• Inspects work in process to ensure its completion within allotted time limits and for acceptable quality standards 
• Conducts formal operations meetings regularly 
• Ensures fleet readiness, accessories, and spare parts inventories are at acceptable levels and that equipment fleet and accessories are accurate and up to date in the systems. 
• Reviews all written labor documents regularly. 
• Directs and guides the lead service techs to prioritize labor hours on a daily and weekly basis 
• Manage the sales function, ensuring strong customer relationships are established and maintained while also driving employees to achieve business goals 
• Promote team selling and expansion of existing relationships across divisions and/or geographic areas 
• Coordinate engineering and sales support activities to facilitate offering and supporting quality products and services 
• Develop an environment to create and sustain a highly engaged team 
• Review estimates to ensure accuracy and appropriate methods to meet company and customer objectives 
• Assist employees in determining margins, identifying resources, and assessing future potential business; participate in selling to large/key accounts as needed 
• Network with areas, regions, and corporate headquarters to increase knowledge of offerings and create opportunities for employees to do the same 
• Provide input for best practice work and encourage employees to incorporate new ideas into projects 
• Develop sales forecast and provide input to budget 
• Identify new market opportunities 
• Participate in the development of long-range sales planning and growth strategies 

Required Qualifications

• High school diploma/GED.
• 5+ years’ experience in an industrial environment, or manufacturing or construction environment.
• 3+ years of people management experience.
• Ability to pass a MVR background check.
• Ability to travel up to 20%.

Preferred Qualifications

• BA/BS in business or technical field preferred.
• Experience leading and managing a team of field service professionals, with a focus on building a solutions-oriented team and driving strong customer relationships.
• Industrial environment with P&L responsibility.
• Superior follow-up and follow-through skills. 
• Previous HVAC experience.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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