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Sr. Marketing Communications Manager, Access Solutions

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Business Unit Carrier Job ID 30068398 City Pittsford State New York Country United States

Date Posted:



United States of America


CALEN: LenelS2 Pittsford NY 1212 Pittsford - Victor Road , Pittsford, NY, 14534 USA

Job Description

Senior Marketing Communications Manager, Carrier Fire & Security Access Solutions (M5)


Carrier Fire & Security’s purpose is to make the world a safer place to live by protecting what people care about the most – their loved ones and their property. Our Fire & Security Marketing Communications organization is focused on translating product solutions into compelling messages that resonate with consumers and customers and help drive growth across multiple brands. We’re committed to developing innovative solutions that matter to the people and the planet.

Join our team in developing and implementing marketing communication strategies that impact the customer experience. This role will partner closely with a global marketing communications team and regional business teams to tailor the solutions based on customer needs. The position reports to the global Carrier Fire & Security Communications Director and dotted line into the Managing Director for Access Solutions, Carrier Fire & Security.

Responsibilities include:

  • Leading the Access Solutions marketing communications team

  • Development of integrated marketing communications strategies and plans in support of the access solutions brands (e.g., LenelS2, Onity, Supra)

  • Collaboration with strategic marketing and product management counterparts across the business unit

  • Leading marketing communications for the access solution businesses

  • Providing senior executives with counsel and recommendations on effective strategic communications to advance business objectives with multiple audiences

  • Help build Carrier’s Fire & Security reputation and awareness

  • Drive external brand & product awareness through frequent, consistent, compelling communications, including product launches, events, and campaigns

  • Innovating in communications efforts by staying on top of the trends and latest best practices in brand building 

  • Partner with the global marketing communications team in executing plans

  • Integrating expertise to create, design, edit, and review communications prior to release to ensure message consistency and alignment with the segment’s shared responsibilities and corporate branding.

  • Ensure timely response and action with regard to any potential and ongoing reputational issues.

  • Effective communication and escalation process management from business to global teams

Expertise or skills in:

  • Demonstrated track record of successful, proactive strategic communications programs that employ creativity and use a variety of communications channels (external and internal).

  • Around 10 years of experience in the communications or marketing field

  • Experience with integration of paid, owned, and earned media strategies.

  • Experience in traditional and new media, including social media (knowledge of influencer marketing is a plus)

  • Must demonstrate exceptional communications skills both in written and verbal form.

  • Ability to translate complicated concepts into a common language.

  • Strong project management and consulting skills.

  • Event management experience

  • Ability to work in a constantly changing corporate environment, independently as well as on a team, and interact with all levels of management in a professional and positive manner.

  • Ability to manage time efficiently, work on multiple projects and meet tight deadlines.

  • Proven leadership, credibility, and collaboration skills.

  • Experience working with key stakeholders internally and externally

  • Agency management experience

  • Experience leading teams and budgets

  • Ability to assess data to help monitor and track results

  • Advanced Degree or training in Marketing, Communications, Journalism, English, Public Relations, International Relations, or any other related communications field.

  • Fluency in English is required.

  • Hybrid role - Preferred location is Rochester, NY (alternative location Boston, MA) or easy access to these locations

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees. 

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