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BPO Vendor Manager

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Business Unit Carrier Job ID 30071550 City Palm Beach Gardens State Florida Country United States

Date Posted:



United States of America


CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA

BPO Vendor Manager Job Description (M5)

Location: PBG, MTY, HYD, PRG

Carrier Corporation is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings!

We have an exciting opportunity as a BPO Vendor Manager in our Carrier Business Services group. The vendor manager will be responsible for managing our global BPO vendor partners that support our enterprise-wide global services team.

Primary Responsibilities:

  • Supporting the CBS Vendor Strategy by understanding the roles played by our vendor partners in the broader business context, including how out BPO vendors support Carriers goals and objectives
  • Creating a framework that ensures that our BPO Vendors are meeting all key audit deliverables and audit requirements, including those in support of SOX as well as both internal and external audits
  • Analyzing vendor performance to ensure their service meets our quality, delivery, cost and other performance metrics and ensure recovery any performance penalties
  • Facilitating and enabling cross-functional conversations about the transformation agenda for the processes supported by our BPO Vendor partner
  • Organizing and facilitating business review meetings
  • Managing supplier resources, including onboarding, offboarding, and access requests
  • Validating and authorizing payment of supplier invoices, as well as spend tracking and analysis
  • Documenting vendor risks and issues and tracking to resolution
  • Supporting the sourcing process, as needed, for new vendor partners
  • Tracking and documenting of contractual deliverables and obligations and supporting contract change orders
  • Providing transition support to the PMO team for vendor transitions
  • Supporting SOC1 Audit review and tracking
  • Ensuring alignment of cross-functional teams, including Digital, Supply Chain, Finance, Legal, etc.
  • Maintaining an awareness of industry trends for the vendor scope and broader CBS scope


  • BA/BS degree

Preferred experience / qualifications:

  • 5+ years’ experience in BPO Vendor Management, Procurement, or Global Supply Chain management
  • Proven ability to exercise independent business judgment to drive strategy and results
  • Ability to excel in a multifaceted, transformational environment
  • Ability to work in a fast-paced environment with changing priorities
  • Strong interpersonal, communication, leadership, and virtual collaboration skills
  • Ability to function in a multicultural Global transformation environment

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees. 

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