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Pre-Sales (Solutions) Engineer

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Business Unit Carrier Job ID 30102613 State Dubai Country United Arab Emirates

Date Posted:



United Arab Emirates


UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

Role: Pre-Sales (Solutions) Engineer

Location: Dubai, Unites Arab Emirates

Contract type: Full-time

Build a career with confidence

At Carrier, you’re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet – and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way – our vision, values and culture. 

As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier’s greatest assets are the expertise, creativity and passion of our employees – and we’re excited for you to join the team.   

About the role

As a Pre-Sales (Solutions) Engineer at NLYTE Software (a Carrier company), you will mainly focus on supporting the general sales of software and professional services operations of the company and on the ongoing support and satisfaction of existing customers.

Nlyte Software is a global company developing commercial solutions in the Data Center Infrastructure Management (DCIM) market. Nlyte’s solutions portfolio includes discovery and Microsoft SQL Server R Services based on Artificial Intelligence and have applicability beyond the data center.


We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

  • Salary with comprehensive benefits offered
  • Join a progressive cutting-edge company offering exposure to new technology and the opportunity for career advancement!


We are looking for people who are self-motivated and have demonstrated strong interpersonal, presentation, and communication skills. If this is you, get in touch.

As a minimum you must have:

  • Experience in a data centre or ITSM role – must understand the technology behind the effective delivery of data centre services and know how to support a service delivery model
  • Experience with understanding technical requirements, explain solutions guidelines and driving teams towards target delivery dates.
  • Working knowledge of, and proficiency in Data Center Infrastructure Management (DCIM) and/or facilities management.
  • Working knowledge of, and proficiency in ITSM, CMDB, and discovery technologies
  • Knowledge of Windows Server, SQL, IIS, and VMWare,
  • Strong knowledge of Building Management Systems (BMS), and Enterprise Management System (EMS)

Although not necessary, it would be nice if you have:

  • Understanding of MS Reporting services and other reporting software
  • Familiarity with industry protocols like MODBus, Bacnet, SNMP, etc.
  • Prior experience with data centre builds, datacentre operations, virtualization of server and storage platforms, cloud computing, capacity planning, disaster recovery, business continuity planning, and ITIL


As a Pre-Sales (Solutions) Engineer, you’ll be responsible for:

  • Working with sales team to identify, cultivate, and close sales opportunity
  • Present product Demonstrations, proof of concepts, and product presentation
  • Technical responsibilities that may include: problem identification, systems architecture definition, hardware/software specification, design, implementation, testing, client training and solution deployment.
  • Manage customer interactions and engagement, including project scoping, Statement of Work development, deliverable documentation and follow-up.
  • Maintain working proficiency in nlyte Software products and technologies through self-directed and formal training.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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