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Field Service Manager
Spokane Valley, ワシントン州Country:
United States of AmericaLocation:
CAW62: NW 10419 East Trent Avenue , Spokane Valley, WA, 99206 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
Carrier Commercial Services has an opening for an experienced Service Manager - Commercial HVAC/Construction for our Greater Seattle, WA location.
The Service Manager - Commercial HVAC/Construction will lead a group of Operations Professionals and Union Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.
This role will require the Service Manager - Commercial HVAC/Construction to be in the field (100 miles radius in Eastern Washington) 40% of the time and 60% of the time in the office in Spokane Valley, WA.
The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.
We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.
Key Responsibilities
Forecast, monitor, and document financial performance against plan
Coordinate, prioritize and resolve issues encountered by the team.
Optimize the usage of manpower, standard time, equipment and energy to complete open work
Escalate critical/complex issues that will impact the business
Manage the team according to established programs and objectives
Implement, monitor, manage the quality of work
Contact, collect feedback, establish and maintain good relationships with customers
Respond to key customer complaints, carry out customer satisfaction investigations and ensure establishment of appropriate improvement plans
Required Qualifications
High school diploma or GED
3+ years of service management experience in commercial HVAC or construction industry
Preferred Qualifications
2+ years of experience in people management
Working knowledge and understanding of commercial HVAC systems
Technical aptitude with knowledge of local building codes
Ability to use resources at hand to develop solutions
Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications
#LI-Hybrid
RSRCAR
Pay Range:
$92,856 - $130,206 AnnuallyCarrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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