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ABOUT THE ROLE

We are seeking a motivated individual with a drive to be on the cutting edge while helping change the culture towards a more nimble and agile methodology leveraging next generation cloud technology platforms.

The successful candidate will have strong organization and communication skills with a background of delivering infrastructure projects of varying technologies in an enterprise environment, in addition to previous experience with the following:

• Deployment of world class technology and streamlined processes to improve the global Digital Technology environment.

• Overseeing a large portfolio of operational activity.

• Participation in sprint planning, daily stand-ups, sprint reviews to drive progress.

• Creation of documents that specify strategy, assessment, or design in a way that delivers obvious value to the client and is understandable by any stakeholder

• Articulation of architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by the client.

• Automation to deploy and manage infrastructure, database and networking architectures for Internet-scale applications.

• Good understanding of Scrum, Lean, XP, Kanban and other agile architecture techniques.

KEY RESPONSIBILITIES:

• Help to define hosting strategy and solutions leveraging enterprise and cloud environments that align with business entity objectives.

• Deploy world class technology and streamlined processes to enhance the global commercial Digital Technology environment.

• Coordinate and report operational metrics on a recurring basis (week/month/quarter).

• Identify trends and assess opportunities to improve processes and execution.

• Raise and track issues and conflicts, remove barriers, resolve issues of medium complexity involving partners and call out to appropriate level when required.

• Assess a variety of situations and provide transparency to team and partners.

• Establish and maintain credible, professional relationships with clients, internal delivery partners, and external vendors.

• Solicit and respond to feedback while gaining dedication and support.

• Identify training requirements and devise training programs to ensure operational readiness

• Stas up to date on industry regulations, trends, and technology.

• Coordinates with management to ensure all operational, administrative, and compliance functions within the team are being carried out in accordance with regulatory standard methodologies.
  

EXPERIENCE / QUALIFICATIONS:

• Proficient and fluent conversational English level.

• 5+ years of experience in cloud IT operations & support, demonstrating analytical thinking and innovation.

• Technical skills required: AWS Cloud Compute, Networking, Access Management, Storage.

• Cloud native tools experience around patching, monitoring, backups, is a must.

• Strong working knowledge of ITIL principles and ITSM.

• Experience working with managed service provider models. 

• Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders.

• Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment.

• Strong troubleshooting skills and demonstrates ability to perform root cause analyses.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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