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Senior Manager, Quality Assurance
Santa Catarina, Nuevo León
Country:
MexicoLocation:
LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico
Industry:
Manufacturing / Metalworking
Work schedule:
7:00 AM - 4:00 PM, Mon - Fri
Job Profile:
People Manager, will lead a team.
BUILD A CAREER WITH CONFIDENCE!
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
ABOUT THE ROLE
We are excited to announce three openings for experienced Quality Assurance Managers to lead key operational initiatives within our organization. These roles will be instrumental in driving continuous improvement, ensuring compliance with industry standards, and implementing Lean Manufacturing principles. Each manager will play a critical role in shaping our tactical and operational plans to enhance product and process quality, supplier development, and customer satisfaction.
KEY RESPONSIBILITIES
- Lead the execution of our Carrier Excellence Operating System, aiming for Gold-level achievement and world-class maturity in Zero Escape Assessment, while maintaining ISO 9001 certification.
- Ensure compliance with control plans for all manufactured products, continuously improving key quality indicators including Escapes, COPQ, Scrap, FPY, and SPPM.
- Address customer feedback effectively through Safe Launch and Fast Response processes, ensuring timely resolution of findings across departments while enhancing customer satisfaction.
- Drive supplier development and compliance with the Supplier Quality Manual, fostering a network of high-performing suppliers.
- Implement the Process Certification program across internal and supplier processes to reinforce quality and consistency.
- Spearhead the application of Lean Manufacturing principles, supporting Kaizen and lean events in manufacturing and administrative functions.
- Mentor and develop employees in Carrier Excellence Operating System and quality control processes, fostering a culture of continuous improvement.
REQUIREMENTS & QUALIFICATIONS
✅ Education: Bachelor's degree in Engineering or a related field.
✅ Experience: Minimum of 5 years in a management role within Quality Assurance.
✅ Industry Expertise: At least 5 years in the manufacturing sector, including supplier management, process control, launches, and warranty management.
✅ Skills:
- Hard Skills: APQP, Quality Management Systems, Core Tools (FMEA, SPC), OPEX Certification (desirable), Black Belt (desirable).
- Soft Skills: Change management, analytical thinking, effective communication, negotiation, dynamic leadership.
✅ Technical Proficiency: Advanced computer skills.
✅ Language: Fluent English proficiency (written & spoken).
✅ Regulatory Knowledge: Strong understanding of ISO 9001 standards and quality regulations.
BENEFITS
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
- Have peace of mind and body with our health insurance.
- Drive forward your career through professional development opportunities.
OUR COMMITMENT TO YOU!
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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