Sales Support Engineer

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Role:Sales Support Engineer

Location: Lidcombe, NSW

Full/ Part-time: Full time

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Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role

The Sales Support Engineer plays a critical role in providing timely technical support to Commercial Sales Team members and ensuring that all products meet the necessary regulatory and industry standards. This role is particularly focused on technical support for the Applied HVAC products and will be reporting to the National Product Manager.

Key responsibilities

We are looking for a solution orientated Compliance and Sales Support Engineer with the ability to provide an excellent experience and support to internal clients and our clients in the field. Therefore, you will;

• Work proactively with the Commercial Sales Team to support on equipment selections, system optimisation and energy calculations.

• Coordinate with various factories to obtain nonstandard equipment selections, special options and lead-time to meet customer requirements.

• Asist in preparation of product and system presentations as required.

• Maintain Technical Document Library including software, presentations, drawings, and bulletins, project list, etc.

• Attend regular factory /vendors meetings, document, and follow-up actions.

• Prepare business reports and presentations related to applied products.

• Work as the champion for Carrier ECAT, Heat load calculation HAPS and Chiller system optimiser CSO software.

Requirements:

To be successful in this opportunity as a minimum you must have:

• Sound knowledge of HVAC Equipment, systems, and applications.

• Tertiary Qualifications in HVAC, Mechanical or Electrical Engineering

• Good written and verbal communication

• Knowledge in different type of chillers, ancillary equipment, controls and design software

• Advanced MS Word, MS Excel, MS Power point, Visio, Autocad.

• Ability to read and interpret standards and fully conversant with local compliance requirement.

• Exception interpersonal and communications skills

• Lead with a customer first mentality in daily tasks

• Demonstrated success in organising multiple and diverse tasks within a flexible working environment

• Strong problem solving and result orientated abilities

Benefits

• Attractive salary package + Full time opportunity

• Excellent job stability + Ongoing training and development opportunities

• Inclusive work environment + Supportive management team

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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