Inside Sales Associate

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC portfolio. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

As the Inside Sales Associate you will be responsible for partnering with field sales team to secure additional sales for the Carrier Commercial Service Organization.

This role is a great fit for you if you thrive in a fast-paced environment, excel at building relationships, and have outstanding customer service. This is the ideal role for those that are results-oriented and looking to grow their sales career with a leading HVAC Service organization.

This position is based in the Phoenix, AZ area.

Key Responsibilities

• Sell and assist sales process; emphasize product features and select materials based on customer need, specifications, interests, demand, capabilities and limitations

• Coordinate estimating processes; work with customer, sales teams, estimating and leadership to generate accurate pricing proposals for new and existing products

• Maintain and interpret all quote documentation with accurate pricing and configurations; prepare quotes and contracts for potential customers

• Work with sellers in your assigned market to build out comprehensive quotes for repair and service opportunities

• Answers phone calls, providing price quotes and other information

• Provides high level of service to internal and external customers

• Establish customer rapport and effective questioning techniques to identify the prospect’s needs, budget, decision-making process, timeline, and next steps

• Utilize applicable sales tools such as Salesforce to track and effectively develop sales opportunities

Required Qualifications

• High school diploma/GED

• 3+ years of B2B technical sales experience or as an HVAC installation/service technician

Preferred Qualifications

• Aptitude to understand building mechanical system basics, facility management budgeting processes, sustainability initiatives, and customer needs

• Bachelor’s Degree

• Salesforce and SAP experience

• Experience working in a fast pace, collaborative team environment

• Proactive and able to balance multiple priorities

• Excellent communication, both written and oral

• Able to build strong relationships across industries and functions

• Aptitude to understand building mechanical system basics, facility management budgeting processes, sustainability initiatives, and customer needs

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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