Technician, Prod&Tech Svc

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Location:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Role Purpose:

• Execute, support, and lead delivery of Energy Management Solutions to customers.
• Working independently under the direction of the BAS Specialist Supervisor in performing any other designated work.
• Interact with customers, clients, contractors, and vendors in Spanish and/or English languages to provide proper workflow and completion schedules.

Role Responsibilities:

• Support and provide superior service via calls, e-mails, tickets, and special projects
• Complete paperwork on time, including posting of work orders, logging of incoming calls, documentation, and other required updates.
• Understanding and reviewing technical documents such as wiring diagrams, as-builts, etc.
• Analyze different systems and energy data to find potential for energy optimization
• Understanding the operation of field level equipment’s and Coordination with Field operations team
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Apply the elements of building positive rapport with different types of customers over the phone.
• Display Time flexibility towards shifts as per work floor requirement

Required Qualifications:

• High School Diploma or GED with 2+ years of technician experience

OR

• Associate's degree with 1 year(s) of technician experience

Preferred Qualifications:

• Technical support, customer support, or prior related experience.
• Solid communication skills (ability to follow/direct written and verbal instruction)
• Proficient in the use of E-Mail, Microsoft Office: Word, Excel, Outlook, Power-Point, and other directly related software
• Requires passion and dedication to providing the customer with innovative and superior building automation systems and outstanding customer service
• Must be able to work in a team environment

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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