Director Aftermarket and Services Strategy, Residential Solutions

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role:

The Carrier North America Residential Solutions (NARS) Aftermarket Leader is a critical role responsible for overseeing and enhancing the post-sale revenue opportunities within Carrier's residential solutions division across North America.  This individual will drive strategies to optimize customer satisfaction, revenue growth, and operational efficiency in aftermarket service and support for residential HVAC systems.

Key Responsibilities:

Strategic Leadership: 

• Develop and execute a comprehensive aftermarket strategy aligned with the overall business objectives of Carrier's residential solutions division. This includes defining short-term and long-term goals, identifying growth opportunities, and implementing initiatives to enhance aftermarket service offerings.

Residential Aftermarket Revenue Growth: 

• Track and drive revenue growth in the aftermarket segment through the development and execution of sales and marketing strategies. Identify opportunities to upsell aftermarket services, maintenance plans, and upgrades to existing customers while also targeting new customer segments.  In addition, target new strategies that further strengthen the company’s ability to capture system replacements.

New Product Introduction (NPI) Steering Governance Committees: 

• Serve as the aftermarket champion on NPI steering governance committees responsible for evaluating and launching new product launches within the NARS division. Provide aftermarket insights and considerations to ensure that new products are designed, developed, and launched with aftermarket serviceability, support, and profitability in mind. 

• Collaborate with product development, engineering, and marketing teams to incorporate aftermarket requirements into NPI processes and drive cross-functional alignment on aftermarket-related decisions.

Customer Experience Enhancement: 

• Partner with the NARS customer service team and champion a customer-centric approach to aftermarket service delivery. Help implement initiatives to enhance the customer experience, streamline service processes, and resolve customer issues promptly and effectively. Monitor customer feedback and implement improvements based on insights gathered.

Collaboration: 

• Foster collaboration and alignment with cross-functional teams, including replacement components division, sales, marketing, product development, and engineering. Work closely with internal stakeholders to ensure alignment of aftermarket strategies with overall business objectives and to leverage synergies across different functions.

Market Analysis: 

• Stay abreast of market trends, competitive dynamics, and customer needs in the residential HVAC aftermarket segment. Conduct market analysis, gather competitive intelligence, and identify emerging opportunities and threats to inform strategic decision-making.

Required Qualifications:

• Bachelor's degree

• 10 + years of industry experience in HVAC, sales, product management and/or marketing

• Willingness and ability to travel up to 40% of the time, both domestically and internationally.

Preferred Qualifications:

• HVAC or related industry a plus

• Graduate degree preferred – MBA

• Experience working in relevant industries, either directly or indirectly (including 2-step distribution and services)

• Exposure to key Aftermarket parts and services concepts (strongly preferred)

• Proven track record of leading and growing a successful aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction

• Strong leadership, communication, and interpersonal skills, with the ability to inspire and influence others

• Excellent analytical, problem-solving, and decision-making skills, with the ability to adapt to changing market conditions and customer needs.

• Proficient in Microsoft Office, CRM, and ERP systems.

• Comfort working as an individual contributor – this role does not have direct reports

• Strategic thinker with the ability to develop and execute long-term plans while also managing day-to-day operations effectively

Benefits
Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives

• Retirement benefits

• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 

• Disability: Short-term and long-term disability 

• Life Insurance and Accidental Death and Dismemberment 

• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 

• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

The annual salary for this position is between $212000- $297000. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position is entitled to both short and long-term incentives, subject to plan requirements.

Applications will be accepted for at least 3 days from Job Posting Date.  Job Posting Date:12/04/2025

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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