Skip to main content

Service Technician

Ho Chi Minh City, Ho Chi Minh

Job ID 30184806 Job Category Aftermarket & Service
Apply
  • Operating RLC & VRF technical consulting hotline to ensure that it’s always ready to receive calls from customers and partners (Authorization Service Center (ASC), dealers, contractors, …).
  • Monitoring and supporting the ASC service performance to meet customer service targets (RT, FTC, TAT, ...) specially VRF technical
  • Part management to ensure availability for warranty as well as optimal inventory costs (planning, tracking purchase progress, ...).
  • Checking and confirming product return requirements in accordance with regulations.
  • Handling complaints and propose resolving ways
  • Contacting to factory for technical related issues to improve product quality.
  • Project technical supporting (installation consultancy, training, operation, ...)
  • Training for partners such as contractors, ASC, … (planning, budgeting, documents, ...)
  • Improving quality of ASC.
  • Evaluating ASC's service performance for every jobsite for payment and performance evaluation.
  • Cooperating with global and domestic teams to implement development projects when necessary (CCN, ...)
  • Developing service sale opportunities for RLC & VRF products.
  • Other tasks are assigned by directly supervisor

Job Specifications:

  • Degree/bachelor’s in Engineering/Air-conditioning/Refrigeration
  • Business administration degree is an advantage
  • Experience in VRF/VRV technical
  • Experience in service partner development.
  • Good using Microsoft office (word, excel, ppt, …)
  • Reading & writing English technical document ability
  • Soft skill to handle customers and partners
  • Negotiation skill
  • Customer focus.
  • Take ownership

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

Apply

Explore Jobs at Carrier

You currently have no recently viewed jobs.

View Open Positions

You currently have no saved jobs to view.

View Open Positions

Explore More at Carrier

Inclusion

Carrier remains steadfast in our goal to create a workplace that is truly and genuinely inclusive, and where all employees feel like they _belong.

Carrier Business Services

Explore Careers in Carrier Business Services.

Who We Are: About Carrier

For over a century we have lead the way. Today, we're redefining what's possible. We are the new Carrier.

Get Job Alerts

Sign up below to receive job alerts and be the first to hear about new job openings.

Check Application Status

Already applied for a job at Carrier? Log in to check your application's status.