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Account Manager, Business Development
Fort Wayne, Indiana
The frontline of the Carrier organization, our dynamic sales teams help our customers achieve their goals with our robust portfolio of best-in-class products and services. From developing and nurturing relationships with our partners to providing critical feedback to enhance our solutions, our sales organization is growing to take Carrier to the next level.
Success Profile
What makes a successful member of the Carrier sales team? Check out some of the key competencies we are looking for and see if you have the right mix.
- Balanced
- Mediator
- Proactive
- Problem-Solver
- Relationship expertise
- Technologically savvy
Job Details
Fort Wayne, Indiana
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About This Role
The Account Manager will be responsible for maintaining and growing all facets of the customer relationship to drive world class customer satisfaction within the Residential business segment. They will promote Carrier Controls’ capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross-functional business teams.
The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Residential controls market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning and customer satisfaction.
Key Responsibilities:
Customer Satisfaction:
- Hold regular customer status reviews via video conferencing and regular customer visits. Drive customer satisfaction to an extremely satisfied level. Maintain customer dashboards, action registers and track customer initiatives.
Quality:
- Work with customer factories to ensure products meet quality expectations. Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.
Delivery:
- Review customer account monthly on time delivery reports and work with Carrier Controls delivery assurance and logistics teams to achieve 100% OTD. Work with delivery assurance, manufacturing, and sourcing to expedite customer requests or handle the resolution of problem shipments.
Forecasting:
- Work with customer accounts monthly to generate an accurate 18 month rolling forecast and reconcile forecast accuracy. Provide market intelligence for each business area to support monthly forecast adjustments Work with customers to understand and manage their demand under Carrier’s SIOP demand management policy.
Quoting:
- Work with product management and finance to determine customer pricing. Generate quote letters for product updates and new product introductions. Review and update product transition plans with delivery assurance and the demand planning team.
New Business:
- Identify new business opportunities and support the product manager developing Business Opportunity Proposals and engineering development plans. Identify opportunities to grow segment sales year over year.
Required Qualifications:
- Bachelor’s degree
- 3+ years’ experience in HVAC Controls
Preferred Qualifications:
- Customer communication, support, and care
- Leadership effectiveness across departments and functions
- Self-motivated to achieve annual goals and objectives
- Strong interpersonal skills
- Demonstrated ability to influence customer's key decision-makers
- Excellent writing, communication & presentation skills
#LI-Hybrid
RSRCAR
Pay Range:
$74,181 - $130,206 AnnuallyCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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Culture
- At Carrier, we work hard to build a culture where all employees are valued and everyone feels included.
- As a global company we seek to recruit, develop and promote our employees around the world valuing cultural differences, varied perspectives, background and experiences. We believe diversity and inclusion is a source of innovation.
- We contribute to the communities where we live and do business by actively partnering with community and philanthropic organizations locally and nationally. We believe in “doing the right thing” and are a respected member of the communities in which we operate.

Benefits
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Professional Development & Employee Scholar Programs
Learning never ends at Carrier. Whether at our company or at a Carrier-approved educational institute – we want you to be engaged in lifelong learning.
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Flexible Work Arrangements
8-5pm isn’t for everyone. Carrier offers flexible work hours for eligible employees to help manage your work-life balance.
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Retirement Savings Plan
We want Carrier employees to have tools available to prepare for retirement.
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Employee Referral Program & Monetary Awards/Recognition
You know our culture and what it takes to work at Carrier – we want to reward you for helping identify top talent. As part of our culture, we also want to reward and recognize our colleagues for their excellent efforts and contributions.
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Parental Leave
We offer two leave benefits for new parents – moms and dads – Birth & Adoption Leave and Parental Leave.
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Time Off and Additional Vacation Options
New employee receive (15) vacation days per year which increases over time at the company. Plus the option to purchase an additional (5) days through our Carrier Choice program.
