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Customer Success Manager, Remote US
Florida
The frontline of the Carrier organization, our dynamic sales teams help our customers achieve their goals with our robust portfolio of best-in-class products and services. From developing and nurturing relationships with our partners to providing critical feedback to enhance our solutions, our sales organization is growing to take Carrier to the next level.
Success Profile
What makes a successful member of the Carrier sales team? Check out some of the key competencies we are looking for and see if you have the right mix.
- Balanced
- Mediator
- Proactive
- Problem-Solver
- Relationship expertise
- Technologically savvy
Job Details
Country:
United States of AmericaLocation:
CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USACarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
We are seeking a Customer Success Manager who will own the end-to-end customer value delivery process, manage account stakeholders, and identify and support new opportunity pursuits, and coordinate efforts to increase customer net promoter score.
This role may sit anywhere in the United States working remotely.
Role Responsibilities:
Collaborate with the Enterprise Account Manager and Regional Key Accounts teams to develop and maintain in-depth knowledge of the assigned global accounts
Identify, qualify, and support Carrier expansion opportunities within and across global accounts
Lead strategy and program manage actions to drive continuous improvement in customer NPS
Quantify customer business improvement opportunity resulting from Carrier delivered solutions
Coordinate, plan, and facilitate customer business reviews (ABR’s and QBR’s) with a focus on forward-looking actions to achieve growth objectives
Develop and maintain scorecards to report on mutually shared objectives for assigned accounts
In collaboration with other Carrier resources, develop and execute tailored solutions to meet specific customer needs and create larger value for customers
Understand and influence customer's capital investment roadmap relevant to Carrier products to drive expansion
Expand relationships with assigned accounts to access new buyers and uncover new opportunities
Collaborate with Carrier BU delivery teams to prioritize and support product and solution delivery improvement opportunities
Required Qualifications
Bachelor’s degree
5+ years of sales, finance, or operational excellence methodologies (Lean, 6Sigma, etc.) experience
5+ years of experience leading and executing customer service or program management initiatives, with strong implementation ownership
Preferred Qualifications
Bachelor’s degree in Business, Finance, or Engineering
Demonstrated experience with consultative problem-solving with both internal and customer processes
HVAC and Building Automation industry knowledge
Ability to influence internal stakeholder as well as customer stakeholders up to senior leadership
Ability to quickly adapt, find solutions, and establish processes to solve for customer needs
Demonstrated ability in consultative problem-solving with both internal and customer processes
Ability to deliver aftermarket, software, and recurring sales revenue
MS Office software proficiency
RSCAR
#LI-Remote
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Culture
- At Carrier, we work hard to build a culture where all employees are valued and everyone feels included.
- As a global company we seek to recruit, develop and promote our employees around the world valuing cultural differences, varied perspectives, background and experiences. We believe diversity and inclusion is a source of innovation.
- We contribute to the communities where we live and do business by actively partnering with community and philanthropic organizations locally and nationally. We believe in “doing the right thing” and are a respected member of the communities in which we operate.
Benefits
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Professional Development & Employee Scholar Programs
Learning never ends at Carrier. Whether at our company or at a Carrier-approved educational institute – we want you to be engaged in lifelong learning.
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Flexible Work Arrangements
8-5pm isn’t for everyone. Carrier offers flexible work hours for eligible employees to help manage your work-life balance.
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Retirement Savings Plan
We want Carrier employees to have tools available to prepare for retirement.
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Employee Referral Program & Monetary Awards/Recognition
You know our culture and what it takes to work at Carrier – we want to reward you for helping identify top talent. As part of our culture, we also want to reward and recognize our colleagues for their excellent efforts and contributions.
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Parental Leave
We offer two leave benefits for new parents – moms and dads – Birth & Adoption Leave and Parental Leave.
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Time Off and Additional Vacation Options
New employee receive (15) vacation days per year which increases over time at the company. Plus the option to purchase an additional (5) days through our Carrier Choice program.
