Skip to main content

Radius Unit

Back to homepage

Commercial Service Account Manager

Collierville, Tennessee

Job ID 30139093 Job Category Sales

The frontline of the Carrier organization, our dynamic sales teams help our customers achieve their goals with our robust portfolio of best-in-class products and services. From developing and nurturing relationships with our partners to providing critical feedback to enhance our solutions, our sales organization is growing to take Carrier to the next level.

Success Profile

What makes a successful member of the Carrier sales team? Check out some of the key competencies we are looking for and see if you have the right mix.

  • Balanced
  • Mediator
  • Proactive
  • Problem-Solver
  • Relationship expertise
  • Technologically savvy

Job Details

Business Unit Carrier Job ID 30139093 City Collierville State Tennessee Country United States


United States of America


CAT09: CCS-Memphis, TN 97 S. Byhalia Rd. , Collierville, TN, 38017-9303 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms! 

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment. 

This role is a great fit if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Key Responsibilities:

  • Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations) 
  • Create and maintain Sales Territory and Account plans where necessary 
  • Present at customer seminars to develop new and existing customer relationships and opportunities 
  • Promote Carrier value proposition linking customer objectives to Carrier solutions 
  • Utilize CRM to manage customer interactions, activities, and opportunity pipeline 
  • Experienced seller in attracting new customers as well as building share value with existing customers 
  • Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers 
  • Ability to seek out or respond to repair opportunities  
  • Establishing and building credibility with knowledge of Carrier products/solutions  
  • Strong ability to develop and sustain customer relationships 
  • Clearly articulate the value of Carrier’s value offerings  and how they map to the customers’ needs 
  • Ability to detect the Customer’s buying stage and adjust selling accordingly 
  • Effective presentation and communication skills 
  • Prioritize on best opportunities 
  • Responding to the customer requirements in a timely manner 
  • Gaining the booking/order in a timely manner 
  • Ability to consistently achieve sales metrics and Annual Targets 
  • To effectively negotiate service agreement renewals when required 

Required Qualifications:

  • 2+ Years of experience selling B2B 
  • High School Diploma / GED required. 
  • Must be able lift/carry 20 pounds, climb ladders/stairs, be comfortable working on roofs/platforms 

Preferred Qualifications:

  • 2+ years’ experience with HVAC Service Sales
  • Bachelor’s degree.
  • Extremely comfortable operating in a technical environment utilizing Microsoft based computer software 
  • Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills 
  • Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers 
  • Ability to sell directly to end user customer 
  • Previous experience in selling service agreements  
  • Demonstrates ability to introduce others to cross sell and upsell within their base of customers 
  • Ability to work in a highly team-oriented and dynamic environment 
  • Demonstrated ability to introduce others to cross sell and upsell within their base of customers 
  • Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages 
  • Self-motivated and able to manage many simultaneous projects and responsibilities 




Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice



  • At Carrier, we work hard to build a culture where all employees are valued and everyone feels included.
  • As a global company we seek to recruit, develop and promote our employees around the world valuing cultural differences, varied perspectives, background and experiences. We believe diversity and inclusion is a source of innovation.
  • We contribute to the communities where we live and do business by actively partnering with community and philanthropic organizations locally and nationally. We believe in “doing the right thing” and are a respected member of the communities in which we operate.


  • Professional Development & Employee Scholar Programs

    Learning never ends at Carrier. Whether at our company or at a Carrier-approved educational institute – we want you to be engaged in lifelong learning.

  • Flexible Work Arrangements

    8-5pm isn’t for everyone. Carrier offers flexible work hours for eligible employees to help manage your work-life balance.

  • Retirement Savings Plan

    We want Carrier employees to have tools available to prepare for retirement.

  • Employee Referral Program & Monetary Awards/Recognition

    You know our culture and what it takes to work at Carrier – we want to reward you for helping identify top talent. As part of our culture, we also want to reward and recognize our colleagues for their excellent efforts and contributions.

  • Parental Leave

    We offer two leave benefits for new parents – moms and dads – Birth & Adoption Leave and Parental Leave.

  • Time Off and Additional Vacation Options

    New employee receive (15) vacation days per year which increases over time at the company. Plus the option to purchase an additional (5) days through our Carrier Choice program.

Explore Job Location

View the map to see more information.

Job Location

Get Job Alerts

Sign up below to receive job alerts and be the first to hear about new job openings.

Check Application Status

Already applied for a job at Carrier? Log in to check your application's status.