Senior Sales Manager (Service Agreements and Repairs)

Country:

Location:

• Sales, backlog, orders, and margin forecasting for both SA and SR segments.

• Manage service sales team on sales orders and pipeline management for SA and SR segments. This includes guidance and management of proposals, quotations and tenders.

• Develop go to market strategies for SA & SR that will increase revenue incrementally.

• Drive regional and global initiatives focused on growth such as Connected services contracts, Digital services etc.

• Conduct seminars and engagement with key customers to expand service business and offerings

• Employee development on performance, training requirements for all segments including operations, sales, coordinators, and field staffs.

• Manage human resource related issues within the service sales division with HRBP, such as compensation & benefits and welfare & communication.

• Ensure compliance to safety regulations and obligations in accordance with global EH&S standards.

• Provide support to region functional leaders in development of initiatives to grow the service business.

• Collaborate with Service operations for managing customer complaints and escalation to ensure resolution of customer issues in a timely manner

• Identify potential opportunities of improvement within the service division’s processes to make changes and accomplish sales operational excellence.

• Drive sales management and sales operations processes such as sales target settings, Participation in building incentive structure for sales team etc.

Competencies

• Proficient in communication, relationship building and people management

• Able to travel around Singapore on a high frequency as part of sales & customer management.

• Able to connect closely with ground staffs and frontline sellers to understand & solve the challenges they face.

• Experience in leading a sales team and a proven track record of achieving targets. Knowledgeable in HVAC background is a plus.

• Otherwise, must be able to pick up engineering knowledge fast (in the Mechanical / Thermal Field) Willing to challenge status quo to initiate meaningful change

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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