Commercial HVAC Service Coordinator

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Job Description Summary

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

Job Description

• The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Assist with the management and recording of non-productive technician time
• Proactively distribute work orders for jobs daily 
• Adhere to scheduling guidelines and work order priority to load the schedule
• Assist with the management and recording of non-productive technician time
• Assist in general office administration, answering phones, receiving and distributing of mail, receiving parts, etc.
• Manage Warranty and Startup work orders, from part identification and ordering to startup paperwork registration.
• Approve and track job ProCard expenses.
• Other duties as assigned

Required Qualifications:

• High School diploma or GED
• 1+ years customer service experience
• 6+ months experience supporting customers via telephone and email

Preferred Qualifications:

• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience in the HVAC Industry.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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