Manager, Sales Operations and PMO and Strategy

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Carrier’s Commercial Refrigeration North America team is building solutions to decarbonize the refrigeration industry. We're setting the standard for healthier, safer, and more resilient food and healthcare systems – and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies. 

Commercial Refrigeration is a part of Carrier, headquartered in Charlotte, North Carolina, serving customers across North America. Our vision is to empower our customers to be able to confidently succeed in their ESG goals. We are a startup within Carrier, and want team players who thrive in a dynamic, changing, environment, while continuing to deliver what our customers need most.

About this role

We are seeking a highly motivated and strategically minded individual to join our team as Manager, Sales Operations and PMO and Strategy. In this pivotal role, you will serve as a key advisor to the Managing Director, providing critical support in organizational leadership, strategic planning, and project management with a strong emphasis on effective execution. This position offers a unique opportunity to shape the future of our organization by driving strategic initiatives, ensuring meticulous project execution, and fostering cross-functional collaboration.

This is a unique business set-up of a full segment in transformation that offers the unique opportunity to co-create the business. If you are a dynamic leader ready to play a pivotal role in shaping the future of our organization, placing a high emphasis on meticulous project execution, we encourage you to apply for this influential position that integrates PMO & Strategy and Sales Operations responsibilities with a strong focus on execution excellence.

A challenge for a passionate PMO and Strategy advocate to tap into new ways of improving how we work and act as a business enabler in our NA territory. This role will have an advisor flair and DO-er attitude, with business partner status. High autonomy and trust environment

Key Responsibilities

• Provide business consulting and strategic direction and leadership to the NA CCR team, fostering a collaborative and high-performing work environment.

• As Lead PM in the CCR NA Business unit, you are leading large and complex projects and setting standards, in close alignment with the GM NA and the local leadership team. A level of alignment and exchange with the EMEA Strategy, Transform & Sales Ops will be desired to ensure knowledge and practices are exchanged within the group.

• Own the project management responsibility in the Business Unit for project deliverables and ensure adherence to best practices and compliance with relevant regulations.

• Act as a primary point of contact for stakeholders, keeping them informed about project status, risks, and key decisions of the project portfolios.

• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure projects are delivered on time and within budget.

• Optimize resource utilization and allocation across projects, balancing priorities and requirements.

• Ensure the training of the involved project management executives for project execution (PM standards, commercials, technical aspects – together with operations)

• Implement process improvements and methodologies to enhance project management practices and efficiency with systematic lessons learned.

• Prepare and present regular reports on project progress, performance metrics, and key performance indicators (KPIs) to senior management.

• Take ownership of separation and integration items, developing work plans, and driving successful execution on day 1.

• Identify opportunities for process optimization and efficiency improvements.

• Ensure alignment between strategic initiatives and day-to-day operations.

• Additionally, the role will also encompass playing an active role in supporting the Managing Director, NA with meeting schedules, presentations and local communications.

• Drive special projects on behalf of the Managing Director, ensuring successful and timely completion.

• Provide critical insights, analysis, and recommendations to support decision-making processes.

Required Qualifications

• Bachelor’s Degree

• 5+ years of experience in project management or sales operations

Preferred Qualifications

• Master’s degree

• Certification in project management (e.g. PMP) is preferred, with a track record of successful project delivery

• Strong leadership and people skills with the ability to motivate and inspire colleagues and customers alike.

•  Proficiency in project management tools/software/standards and a deep understanding of project management methodologies (classic – agile – hybrid)

• Excellent communication, negotiation and conflict resolution abilities

• Strong analytical and problem-solving skills, with a focus on attention to detail

• Ability to work effectively in a fast-paced, dynamic environment while managing multiple priorities

• Experience leading cross-functional teams and fostering a collaborative culture.

• Proficiency in project management tools and strategic planning.

• Familiarity with industry best practices and commitment to staying current with trends

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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