Customer Engineer-Quality Engineering

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At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

About this role

Established Quality Engineering professional. Works as an individual contributor to set and achieve objectives for own area of responsibility. Influences process and planning decisions with knowledge and explanations of Quality Engineering policies, practices, and procedures.

KEY RESPONSIBILITIES:

• Responsible for protecting and driving external performance key quality metrics such as Claim Count, Standard Warranty and Customer Escapes PPM.
• This role will be a key interface between the service, sales/ marketing & manufacturing functions
• Responsible for supporting the analyzes of plant customer claims and triaging internal and external corrective action based on cost, occurrence, or high-profile escapes.
• Establish a customer bi-lateral continuous improvement culture and prompt communication with Carrier Commercial Services and Technical Service Managers for field operation opportunities.
• Support Schedule Q process for projects oriented to improve customer satisfaction.
• Responsible for supporting the documentation and implementation of containment and corrective actions
• Responsible for summarizing, quantifying, and reporting on a regular basis progress on external quality metrics.
• Coordinate field part returns effectively to trigger deep analysis and relentless root cause analysis and corrective actions.

Required Qualifications:

• Bachelor's Degree in Mechanical, Manufacturing or Industrial Engineering
• 3+ years of experience in Quality Management, Continuous Improvement, Operational Excellence or Operations within a manufacturing facility. 

Preferred Qualifications:

The ideal candidate for this position is an excellent communicator who possesses a combination of business acumen, technical and interpersonal skills.

• SalesForce Software is a huge plus
• Master’s degree in Engineering or MBA is a plus.
• Awareness of HVAC equipment operation
• Solid positive attitude and effective communicating skills

• Experienced with Quality core processes, Production Part Approval Process elements, Advanced Product Quality Planning, data management systems and continuous improvement tools.
• Skilled at data manipulation, interpretation, and analysis.
• Strong computer skills including Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Project).
• Must be able to work well within diverse international environments.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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