Commercial HVAC Service Operations Lead

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Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

Role Responsibilities:

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue, and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs

Required Qualifications:

• High School diploma or GED
• Must have a valid Driver’s License
• 2+ years’ of customer service experience
• 6+ months experience handling AR/AP for a site

Preferred Qualifications:

• HVAC service industry experience preferred
• Experience in Microsoft Office Suite, Salesforce, and SAP
• Bachelor's degree in Business Management preferred

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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