Job Title - Technical Manager

Preferred Location - Bangalore/Hyderabad, India

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE)team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in sales enablement, service, digital commerce and MarTech spaces.  

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.  

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team bringstogether exceptional talent to have an unparalleled impact on the company’s direction.  

Primary Responsibilities  

• Own end-to-end delivery of Salesforce (Sales, Service and Experience Cloud) and Service Max programs, including planning, execution, monitoring, and closure. 

• Drive agile project governance, stakeholders, budget, forecasting, timelines, risk and scope management. 

• Have a good knowledge on Salesforce and Service Max (SMAX) capabilities to ensure he/she provides good consulting to the stakeholders while guiding and mentoring the team technically and functionally too. 

• Oversee delivery teams building technology solutions that empower teams to execute and review solution designs, integration approaches, data models, and deployment strategies. 

• Lead Agile (Scrum / SAFe) or hybrid delivery models across multiple workstreams. 

• Oversee sprint planning, backlog grooming, velocity tracking, and release management. 

• Oversee integrations with ERP, middleware, and third-party systems. 

• Analyze and coordinate project staffing PMO team and BRM teams of the region 

• Coach, mentor, motivate, and supervise project team members from both internal and external teams. 

• Drive alignment, decisions, and organize work activity to accomplish digital and COE global objectives. 

• Engage directly with senior management stakeholders and external partners. 

Key Skills 

• Hands-on experience building enterprise digital commerce tools such as Salesforce, ServiceMax, Shopify, AEM etc. 

• Experience working on global, multi-year initiatives with cross-functional teams. 

• Self-starter with the ability to work independently and manage multiple projects simultaneously. 

• Knowledge of best practices across a broad spectrum of Customer Experience offerings including Sales, Service, Commerce, MarTech, and SaaS. 

• Proven ability to lead globally distributed virtual teams, manage projects and deliver results in a diverse, global stakeholder environment 

• Excellent project management skills, with the ability to prioritize and meet deadlines. 

• Strong analytical, strategic, and creative problem-solving skills. 

• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary. 

• Team player with a positive, collaborative work ethic. 

Basic Qualifications 

• 14+ years of professional experience leading and managing enterprise-scale engineering teams, including responsibility for delivery, performance, and team development 

• 9+ years of experience working with enterprise applications, particularly Salesforce, combined with Service Max or Field Service Lightning 

• 10+ years of hands-on experience applying Agile methodologies in production environments, including demand intake and prioritization, release planning, and end-to-end execution of software delivery 

• Extensive experience creating and managing integrated execution plans, including resource leveling, effort estimation, dependency management, and coordination across multiple teams and workstreams 

• Strong working knowledge of DevOps and CI/CD principles, with experience enabling automated build, test, and deployment pipelines to improve delivery speed and quality 

Preferred 

• Salesforce certifications / trainings 

• Experience working with multicultural, multilingual, and multiple time zone, global environments 

• The ability to simplify the complex, quickly define core problem and frame the solution approach 

• Success collaborating across teams and regions to achieve standardization and drive enablement across the enterprise (pull vs. push strategies to help reps more effectively sell). 

• Experience in industrial / manufacturing software segments 

• Proficiency in data analysis and reporting. 

Location: India Hub – Hyderabad/Bangalore 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. 

Benefits

• We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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