Business Practitioner & Process Automation Lead

About Carrier

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

The Commercial HVAC America’s Field Service Business Processes team focuses on the operational efficiency, standardization, and quality of service delivery processes for i.e. Finance, Sales etc. across Carrier's Commercial HVAC Field Operations.

About this role

The Business Practitioner & Process Automation Lead is responsible for driving business-wide process excellence, operational alignment and digital enablement across the organization. This role serves as the central owner for how work flows across functions, how continuous improvement is embedded into daily operations and how data is connected and visualized.

This position partners closely with Engineering, Operations, Program Management, Sales, Contracts, Supply Chain, and IT/Digital teams to establish scalable processes, governance frameworks, and digital workflows that improve execution speed, visibility, and accountability.

This is an onsite position in Charlotte, NC.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

Business Process & Operational Excellence

• Own and standardize end-to-end business processes across multiple functions.
• Develop and maintain standard work, playbooks, RACIs, and operating cadences.
• Lead process mapping, optimization, and continuous improvement initiatives to improve execution consistency and efficiency.

Cross-Functional Governance & Stakeholder Alignment

• Lead governance forums, operating rhythms, and process review cadences.
• Align stakeholders across functions to shared priorities, ownership models, and escalation paths.

Continuous Improvement & Change Management

• Lead Kaizen events and structured problem-solving workshops.
• Drive adoption of new processes and digital tools through training, communication, and reinforcement.
• Continuously refine processes and solutions based on performance data and stakeholder feedback.

KPI Visibility & Data Enablement

• Define, develop, and maintain executive dashboards and operational reporting.
• Translate business needs into meaningful performance metrics and visibility tools.
• Reduce reliance on manual reporting through automation and data connectivity.

Process Automation

• Identify, design, and implement digital workflows and automation to reduce manual effort and improve operational visibility.
• Leverage system integrations and APIs to connect data across tools, dashboards, and reporting environments.
• Partner with IT/Digital teams to ensure solutions are scalable, sustainable, and aligned to enterprise standards.

Basic Qualifications

• Bachelor’s degree
• 3+ years of experience in business operations, process improvement, AI automation or transformation

Preferred Qualifications

• Bachelor’s degree in Engineering, Business, Operations, IT, Management Systems
• Lean, Six Sigma, or continuous improvement certification.
• Experience operating in complex, matrixed organizations.
• Experience building or scaling operational frameworks or transformation functions.
• Experience with digital transformation, automation, or workflow enablement.
• Exposure to system integrations, data connectivity, or API-enabled solutions.
• Experience leading cross-functional initiatives across multiple functions..
• Experience driving change management and stakeholder adoption.
• Strong understanding of business processes, workflow design, and operational governance.

Additional information

• Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Benefits

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

This position is entitled to short-term cash incentives, subject to plan requirements.  

Pay Range

The annual salary for this position is $120,000–$168,000.  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. 

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 02/09/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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