Service Transformation Leader, Start-Up & Warranty

Country:

United States of America

Location:

CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable products and services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day.  Join us and we can make a difference together.

About This Role

Carrier’s Commercial HVAC service business is currently seeking a dynamic and experienced leader to function as the focal for field start-up and warranty transformation projects.  The successful candidate will identify and lead projects and processes resulting in a step change in performance, customer satisfaction and financial results for the service team.  The candidate will be able to think strategically, create and execute project plans, track results and support execution when needed.  This is an exciting, high visibility opportunity for a candidate that can successfully navigate both strategic projects and tactical day to day requirements.   

Key Responsibilities:

• Function as the process focal for product start-up and warranty in the CHVAC Americas service network
• Assess the start-up process, identify improvements needed to streamline and implement improvements (incl., digital connectivity at start-up), and collaborate with business process counterparts on standard work
• Assess for strategic impact of start-up including, downstream dependencies (ex., end-user data needed for SA conversion)
• Develop project plan to expand CCS start-up volume, incl., distributor relationships, target product segments, target pricing, CCS resources to support
• Develop project plan to implement profitable pricing for start-ups, including assessment of typical cost by product type, establish target margin and implement across the service business
• Identify potential digital solutions and work closely with digital partners to implement
• Assess field service warranty history to identify cost improvement opportunities, incl., field over-investment, factory reimbursement increases needed
• Perform RRCA on cost of poor quality – assess for trends and reduction opportunities
• Assess and optimize extended warranty pricing

Required Qualifications:

• High School Diploma or GED
• 5+ years of experience in Commercial HVAC field service
• 5+ years of experience assessing complex business issue & drive improvements
• 5+ years of experience with start-up and warranty processes start-up and warranty processes

Preferred Qualifications:

• Bachelors’ degree in operations, business, finance, or related fields
• Demonstrated ability to successfully organize and drive projects
• Capability to both develop strategies and drive tactical execution
• Effective analytical skills
• Superior problem-solving skills and resourcefulness
• Demonstrated ability to engage at all level of organization (tactical to strategic)
• Ownership and superior ability to drive results
• Proven ability to manage various project types, including digital technology, service sales & service operations
• Working knowledge of practical project management methodologies, best practices and tools including passport and agile

• Critical thinker with strong attention to detail
• Strive for continuous improvement and prioritize time management
• Effective management and influence of non-direct reporting resources
• Strong interpersonal and communication skills
• Effective use of MSOffice tools, PowerPoint, and Excel, project collaboration tools (Monday.com, Asana, MIRO)

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RSRCAR

Pay Range:

$90,263 - $157,959 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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