Lead TPO

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The Technical Product Owner (TPO) is a critical role in the digital technology and product management team.  

The TPO plays the Product Owner (PO) role on one or more scrum teams. With a solid shared vision and understanding of the roadmap and features defined by Product Managers, the TPO ensures features are properly documented according to technical architecture and writes user stories that meet the definition of ready prior to the start of each sprint. The TPO then facilitates agile ceremonies including backlog refinement, unblocks the team by communicating with the technical lead and Product Manager, accepts stories that meet the definition of done and conducts ongoing release and sprint tracking to communicate progress to the Product Manager group.  

The role is paired with one or many Product Managers, who are responsible for developing the overall product vision, as well as ideating, researching, defining, prioritizing, and documenting product requirements and designs at the feature level. The product team jointly is responsible for the product roadmap, release planning, feature definition, and strong customer advocacy. 

Primary responsibilities:

• Partner with Product Managers to understand shared product vision and short- & long-term roadmap  
• Partner with Product Managers, Designers, and Solutions Architects to translate feature requirements, feature designs, and technical architecture into clear, testable, actionable user stories. 
• Ensure user stories meet the definition of ready prior to sprint start with complete value statements, acceptance criteria, associated wireframes or designs, and relevant technical documentation.  
• Document requirements for digital products offered via online or mobile interfaces as well as those offered via API. 
• Act as PO for a scrum team, facilitating estimation, communicating timelines to the Product team, and owning the delivery of features. 
• Conduct user acceptance testing (UAT) and coordinate with the QA team to streamline testing plans and automated regression testing requirements. 
• Report weekly progress on feature delivery to Product Managers. 
• Be an active participant in all agile ceremonies – daily standups, refinement sessions, sprint demos, retrospectives, sprint planning, and release planning. 
• Facilitate communication between the scrum team and technical architecture team to ensure development is unblocked. 
• Communicate [tradeoff decisions, e.g. choice between 2 methodologies – to product & tech so the decision can be made on approach] 

Ensure JIRA content is updated so that reporting from JIRA is accurate and representative of the current state of product development & feature delivery progress.

Required experience:

• Overall 8-12 years of experience in the software domain
• Minimum of 2-5 years of digital or software product experience in technical product management or technical architecture role.
• Minimum of 1-3 years of proven, hands-on experience delivering software products using Agile methodologies.
• Pre-existing experience and/or demonstrated an aptitude for learning digital tools such as Aha!, Jira, Figma, Confluence, Miro, LucidChart, etc 
• Experience working with remote and globally distributed teams 

Additional Skills:

• Detail oriented – you can see the big picture and break it down into small, digestible chunks  
• Passion for and understanding of technology – working knowledge of modern, cloud-based technology. Distributed computing expertise a bonus.
• Great communication – you can translate product requirements and designs into clear user stories and communicate across product and technical teams to ensure requirements are understood and actionable. 
• Business acumen – desire to understand how every new feature delight customers and impacts the business 

Education & Certification:

• Bachelor’s degree from a world-class school in Business Administration, Computer Science, Information Technology, or related field preferred. 
• Master’s degree in applicable discipline highly desired. 
• Agile Product Owner and/or Scrum Master certified. 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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