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Deployment Specialist

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Business Unit Carrier Job ID 30080866 City Sassenheim Country Netherlands

Date Posted:

2022-06-07-07:00

Country:

Netherlands

Location:

Sensitech EMEA - Regional Headquarters, Warmonderweg 11, 2171 AH, Sassenheim, Netherlands

PRINCIPAL RESPONSIBILITIES:

Responsible for deployment of programs designed to help companies involved in the manufacture or distribution of temperature sensitive pharmaceutical and food products to monitor and continuously improve their cold chains. The activities of this position involve project management, development of end user documentation, set up of customized reports, defining standard work procedures, maintenance of tools developed by solution group, duplication and escalation of issues.  This position also involves significant interaction with a cross functional team, which includes salespeople, hardware and software engineers, IT managers, data analysts, project managers, industrial engineers, food scientists, quality assurance department, and field technicians. Additionally, it involves supporting Sensitech’s large multinational Life Science/Pharmaceutical /Food accounts and Sensitech’s sales process through customer program implementations and on-site technical sales demonstrations.

PRINCIPLE ACCOUNTABILITIES:

  • Executes multiple projects simultaneously to defined department standards using proper project: Initiation, Planning, Execution, Monitoring and Control, and Closure
  • Engages stakeholders and communicates progress
  • Development of internal and customer support materials
  • Coordination of internal company resources to support customer pilots and programs.
  • Set up of customer software and databases
  • Customer remote troubleshooting
  • Continuously improve processes to increase team productivity and efficiency
  • Provide input and feedback to the product development team pertaining to customer requests and product enhancements as needed
  • Communicate effectively with other “virtual team” members to ensure collaboration on solutions and swift resolution of problems
  • Providing training for new customers during both onboarding and ongoing basis
  • Use ticketing system and CRM to track & resolve all open customer issues.
  • Assists customers by researching, responding, and resolving various customer inquiries related support and troubleshooting of Sensitech products, computer hardware and software.
  • Other tasks as assigned

ESSENTIAL KNOWLEDGE & SKILLS:

  • Bachelor’s Degree in Business, Engineering, Computer Science  
  • Strong interpersonal skills and ability to work as part of team
  • Proven capability to adapt personal style, project management approach and methodology to the needs and requirements of the company, customer and specific project
  • SharePoint Expertise, MS Office skills and understanding of database concepts required
  • Minimum 2 years’ experience working directly with salespeople and customers
  • Must be organized and detail oriented
  • Creativity, problem-solving skills, strong analytical and communication skills required.
  • Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security is a nice to have
  • C#, C++, SQL programming language knowledge is a plus

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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