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Service Account Manager

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Business Unit Carrier Job ID 30078935 City Kennesaw State Georgia Country United States

Date Posted:

2022-05-16-07:00

Country:

United States of America

Location:

CAG11: ALC Other HG 1025 Cobb Place Blvd, Kennesaw, GA, 30144 USA

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems, leading to safer, smarter, sustainable, and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Building automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.

JOB RESPONSIBILITIES: 

  • Coordinate and manage work to be performed for the customer
  • Ensure profitable execution of all service delivery plans and owner direct installation work
  • Effectively manage cash flow, costs billings, and receivables
  • Consistently oversee billings of the portfolio in a timely manner in a format that meets the customer’s expectations
  • Maintain profitability goals and positive cash flow within the portfolio
  • Effectively communicate financial status to the Service Operations Manager and/or Service Manager
  • Ensure that the existing customer base is satisfied and renewal rates are attained
  • Perform, implement, and monitor corrective actions to employee or customer complaints
  • Monitor customer feedback and take appropriate action
  • Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required
  • Ensure the department’s timely completion of required training

EXPERIENCE / QUALIFICATIONS: 

  • Excellent written and verbal communication skills
  • Must be well organized and have excellent time management skills
  • Must be able to multitask – be able to work on multiple tasks/ projects at one time
  • Strong ability to problem solve
  • Able to build and foster a strong and proactive team environment
  • Able to coach and mentor employees
  • Must be well organized and have excellent time management skills
  • Prior experience in HVAC and/or Building Automation preferred 

EDUCATION / CERTIFICATIONS:

College degree preferred

AA/AS degree with 5–10+ years of relevant experience

BA/BS degree with 2–5+ years of relevant experience

MA/MS degree with 0–2+ years of relevant experience

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees. 

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