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E-Commerce Digital Marketing Mgr

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Business Unit Carrier Job ID 30080325 City Indianapolis State Indiana Country United States

Date Posted:



United States of America


CAI22: Carrier - Indianapolis 30 S Meridian St, Suite 500 , Indianapolis, IN, 46204 USA


Carrier is a world leader in HVAC, Refrigeration, and Fire & Security solutions. For over a century, we have developed innovative products and services that have changed the way people live and work. That drive for innovation continues today with a renewed focus on creating solutions that will change the world for the better. At Carrier, we see possibilities in everything!

The E-Commerce Digital Marketing Manager will lead the development and implementation of e-commerce initiatives to drive volume, profit, and share. This role will lead the strategies to acquire, convert, and retain consumers via engaging online experiences. This role will also assist with creating content, Search Engine Optimization (SEO), and testing user experiences on several of our traditional (non-e-commerce) consumer-facing websites.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your marketing career, then we have an excellent opportunity for you. We seek a results-driven professional with previous consumer goods marketing experience with deep retail, digital, and e-commerce knowledge.


  • Develop and implement an insights-driven, best-in-class e-commerce strategy for an online retail experience and owned consumer e-commerce websites. Lead retail online strategy, including creative strategy and digital media planning

  • Create and develop KPIs to drive continuous improvement for future programming and provide performance results to senior leadership. Also, provide deep-dive analysis including website analytics and competitive comparisons 

  • Develop CRM and online promotional strategy

  • Content creation for e-commerce websites and assist with content creation for additional non-e-commerce consumer-facing HVAC websites.

  • Create impactful online experiences for retail customers. Create premium online brand shops and product pages across retail

  • Implement best in class lower funnel advertising solutions to grow business through improved traffic, awareness, and conversion

  • Manage customer reviews and syndication strategy for all retailers

  • Manage monthly marketing and advertising budgets

  • Manage internal cross-functional relationships, collaborate with brand digital marketing, and manage agency partners

  • Assist with website Search Engine Optimization (SEO) efforts

  • Assist with A/B testing user experiences focused on improving online experiences and conversions for and


  • Bachelor’s Degree in marketing, MBA preferred

  • 5 years of consumer marketing experience

  • 2+ years digital/e-commerce experience


  • Detailed oriented with excellent project management, strong analytical, communication, and problem-solving skills

  • Experience managing consumer and retail shopper marketing, e-commerce, and CRM

  • Demonstrated track record of defining and executing highly effective D2C initiatives

  • Experience operating with an omnichannel environment, ensuring consistent shopping experiences for customers online and in-store

  • Strong written and verbal communication skills

  • Budget management

  • Agency management experience

  • Experience with digital/e-commerce best practices

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees. 

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