Customer Service Account Manager

Date Posted:

2022-06-13-07:00

Country:

United States of America

Location:

CAI22: Carrier - Indianapolis 30 S Meridian St, Suite 500 , Indianapolis, IN, 46204 USA

Responsibilities

• Analyze, validate, and manage large amounts of supply chain data
• Review customer order trends and offer recommendations and feedback in a collaborative manner
• Concisely summarize data analysis and present specific recommendations to stakeholders
• Lead and coordinate effective execution of supply chain strategies through collaboration with sales, purchasing, scheduling, logistics, transportation, and distribution
• Work with distributors, freight providers, and internal/external suppliers to resolve issues with order fulfillment
• Provide post-sales transactional support
• Obtain complete knowledge of distributor operations to promote optimal shipments through the use of Carrier's supply chain systems
• Provide external support to our distributors, transportation providers, and other outside suppliers
• Serve as liaison between internal departments and customers
• Individually manage distributor accounts by developing and implementing strategies for distributor inventory management practices through analyzing product availability, market trends, and movement in order to aid in forecasting inventory levels

Key Qualifications

• Demonstrated ability to effectively interface with internal and external customers required
• Ability to work with, consolidate and present large amounts of data
• Ability to engage with all levels of professionals, both internally and externally
• Experience working in a complex business environment
• Ability to transform large amounts of data into meaningful and actionable terms
• Proven capability to communicate professionally in written and verbal format
• Intermediate-level skills with Microsoft Office, especially Excel and Access
• Ability to work independently and take the initiative in a fast-paced environment
• Ability to handle multiple projects simultaneously and remain focused
• Previous SAP and/or Salesforce experience preferred
• Ability to work independently to manage multiple customer accounts

Education

• BA/BS degree with 2+ years’ experience Preferred
• HS Diploma or GED required

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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