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Sr. Business Analyst

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Business Unit Carrier Job ID 30076592 City Hyderabad State Telangana Country India

Date Posted:





Building No: 12C, Floor 9,10,11, Building No: 12B -Stilt floor, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India Business Analyst

  • Role Overview

The Business Analyst will be part of the Carrier Customer Experience Center of Excellence (Cx COE). The Business Analyst will work as part of a Scrum team and will be responsible for the timely and effective delivery of Salesforce implementation across Carrier. The ideal candidate will have experience working through the full system development lifecycle and possess a systems/database/programmatic mindset. Additionally, candidates should have solid written and verbal communications skills.

  • Essential Responsibilities
    • Design and document processes and solutions based on customer needs, user stories and feedback
    • Develop peer, cross-functional and divisional business relationships to leverage best practices, maximize solution quality, and support successful implementations and user adoption
    • Work closely with DT leadership to establish and support system architecture strategies for sales, CPQ, service, field service, commerce, marketing & communities among other solutions.
    • Support communication plans for timelines and change management activities related to projects

  • Education / Certifications

Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s). 

  • Basic Qualifications
    • Minimum 5 years of experience designing process, systems, and/or software solutions involving the implementation of enterprise applications including the platform (e.g. Sales, Service, and/or Community Clouds)
    • Demonstrates strong technical aptitude, project management, and data analysis skills
    • Experience and background working with large and diverse teams to define and execute IT projects
    • Excellent written, visual, and oral communication skills are essential with proficiency in Microsoft office suite
    • Must be knowledgeable in both Waterfall and Agile methodologies
    • Demonstrates proficiency in DT areas of analytical thinking and business innovation
    • Demonstrates leadership, collaboration, hands-on approach, and the ability to succeed in a fast-paced, matrixed company
    • SCRUM Master and/or SCRUM Product Owner certifications a plus

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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