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Commercial HVAC Service Account Manager - Raleigh

Morrisville, North Carolina

Job ID 30154006 Job Category Sales

The frontline of the Carrier organization, our dynamic sales teams help our customers achieve their goals with our robust portfolio of best-in-class products and services. From developing and nurturing relationships with our partners to providing critical feedback to enhance our solutions, our sales organization is growing to take Carrier to the next level.

Success Profile

What makes a successful member of the Carrier sales team? Check out some of the key competencies we are looking for and see if you have the right mix.

  • Balanced
  • Mediator
  • Proactive
  • Problem-Solver
  • Relationship expertise
  • Technologically savvy

Job Details

Business Unit Carrier Job ID 30154006 City Morrisville State North Carolina Country United States


United States of America


CAN07: CCS-Raleigh, NC 200 Perimeter Park Drive, Morrisville, NC, 27560 USA

Commercial HVAC Service Account Manager

Ideal candidate located in Raleigh, NC

Carrier is a leading provider of HVAC and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, occupant comfort, and service reliability across several platforms!

As the Commercial Service Account Manager you will be responsible for pursuing opportunities for projects and service agreements to help keep our customers operating efficiently, while pursuing larger opportunities that help our customers modernize their HVAC systems and improve operating efficiency.

This role is a great fit for you excel at building and maintaining strong relationships, with an outstanding customer service attitude and the ability to collaborate with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Job Responsibilities:

  • Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs, modernizations, and system replacement)
  • Create and maintain Sales Territory and Account plans  
  • Present at industry events to develop new and existing customer relationships and opportunities
  • Promote Carrier value propositions linking customer objectives to Carrier solutions
  • Utilize CRM to manage customer interactions, activities, and opportunity pipeline

Desired Capabilities:

  • Able to learn Carrier products/solutions and present them with credibility
  • Experienced in identifying and qualifying prospective Carrier customers
  • Able to maintain customer relationships and build share value for account growth
  • Able to develop and propose technical repair opportunities
  • Able to identify and articulate the value of Carrier offerings and how they map to customer needs
  • Able to understand Customer purchasing processes and adapt selling style to match
  • Possessing highly effective presentation and communication skills
  • Able to manage multiple demands on your time and and prioritize for best outcomes
  • Having a bias toward customer service and fast response to customer requests
  • Able to consistently achieve sales performance metrics and annual sales targets
  • Able to negotiate service agreement renewals effectively

Required Qualifications

  • High School Diploma/ GED
  • 2+ Years of experience selling within the HVAC Industry
  • Must be able lift/carry 20 pounds, climb ladders/stairs, and be comfortable working on roofs / platforms
  • Ability to pass a MVR background check
  • Ability to travel up to 80% within in assigned territory

Preferred Qualifications:

  • Extremely comfortable operating in a technical environment utilizing Microsoft based computer software.
  • Ideal candidate will be located in Western Oregon
  • Demonstrated experience in the HVAC industry   
  • Bachelor’s degree preferred
  • Demonstrated written, verbal and presentation skills to develop effective proposals and customer-facing correspondence
  • Ability to develop and maintain relationships with internal and external customers and peers
  • Ability to sell directly to end user prospects and customers
  • Demonstrated experience in selling service agreements
  • Ability to introduce others to cross sell and upsell to expand existing customer / contact base
  • Ability to work in a highly team-oriented and dynamic environment



Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

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  • At Carrier, we work hard to build a culture where all employees are valued and everyone feels included.
  • As a global company we seek to recruit, develop and promote our employees around the world valuing cultural differences, varied perspectives, background and experiences. We believe diversity and inclusion is a source of innovation.
  • We contribute to the communities where we live and do business by actively partnering with community and philanthropic organizations locally and nationally. We believe in “doing the right thing” and are a respected member of the communities in which we operate.


  • Professional Development & Employee Scholar Programs

    Learning never ends at Carrier. Whether at our company or at a Carrier-approved educational institute – we want you to be engaged in lifelong learning.

  • Flexible Work Arrangements

    8-5pm isn’t for everyone. Carrier offers flexible work hours for eligible employees to help manage your work-life balance.

  • Retirement Savings Plan

    We want Carrier employees to have tools available to prepare for retirement.

  • Employee Referral Program & Monetary Awards/Recognition

    You know our culture and what it takes to work at Carrier – we want to reward you for helping identify top talent. As part of our culture, we also want to reward and recognize our colleagues for their excellent efforts and contributions.

  • Parental Leave

    We offer two leave benefits for new parents – moms and dads – Birth & Adoption Leave and Parental Leave.

  • Time Off and Additional Vacation Options

    New employee receive (15) vacation days per year which increases over time at the company. Plus the option to purchase an additional (5) days through our Carrier Choice program.

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